Courses

This course will provide an overview of all of the methodologies that are covered under the Lean Six Sigma umbrella such as Agile, Define for Lean Six Sigma, and Six Sigma.

This course explains what Value Stream Maps are and how they are used in industry to lean out business operations. It also walks through a detailed example.

This course explains what Process Maps are and how they are used to streamline business processes. Detailed examples will be provided for Office, Manufacturing, and Retail environments.

This course will provide a method for quickly discovering and resolving major business problems that impact revenue or margins. Real-life case studies will be used to demonstrate the power of the technique.

This course will provide an overview of Design Thinking. It will show how this method transforms businesses from the traditional way of creating products and services to transformational ways.

This course provides insight on gaining deeper insights and understanding about the customers that buy specific products and services. This technique is used by marketing and salespeople to provide better targeted messages and solutions to improve winning and maintain current sales.

This course will demonstrate the latest techniques in interviewing current or potential clients to uncover their deep unmet needs. This insight provides businesses with the ability to meet the needs that their competitors may not be aware of. 

This course provides businesses with a method for measuring their customers' satisfaction by the experiences they are receiving through their entire customer journey with your business. These insights will help business pivot their internal business practices in order to win more share of their cusotmers' wallets.

This course shows businesses how to used 'gorilla' tactics to gather critical information needed by their customers in order to stop a decline in repeat purchases or to find ways to increase repeat purchases.